SkillsFuture Singapore (SSG)
Full Time and Part Time
Part Time
Upon completion of the programme, learners will be able to:
• Evaluate loyalty strategies;
• Develop customer loyalty strategies;
• Evaluate customer loyalty strategies;
• Drive customer loyalty
This programme covers techniques on enhancing customer loyalty through developing customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plan.
Academic Requirements:
• GCE O Level OR
• Nitec/Higher Nitec qualifications OR
• WSQ Advanced Certificate in Retail Supervisory
Literacy Requirements:
• Obtain at least a C6 pass for English at GCE 'O' Level / a B2 for English at IGCSE OR
• Achieve a minimum band of 5 in IELTS OR
• Achieve a minimum of 110 points (computer-based)/30 points (internet-based)/250 points (paper-based) in Test of English as a Foreign Language (TOEFL) OR
• WPL of Level 7/8