SkillsFuture Singapore (SSG)

The aim of the course is to equip the professionals, managers and executives (PMEs) who are currently working or those intending to make a career switch to the Retail industry, with in-depth knowledge and skills in managing the front-of-house retail operations. The course emphasises on the manager’s ability and discipline to identify new sales and business opportunities. Also, to evaluate potential sales opportunities, pursuing sales leads to meet sales targets and communicating of sales target and plans in response to the business environment to stakeholders in the organisation.

Upon completion of the module, the learners will be able to : • Determine store sales target and develop a sales plan • Communicate sales target with team to drive and motivate them to achieve sales target • Monitor and initiate staff productivity improvement based on customer feedback to grow sales in the retail industry • Revise store sales target based on the business environment review and customer traffic generators • Support achievement of sales target by recommending initiatives that are aligned to organisational objectives

1) Age 21 years or above and have at least 2 years of work experience in supervisory or leadership position.
2) Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills WSQ Level 5 WPL (Comprehensive) and WPN.
3) Possess WSQ Advance Certificate in Retail Operations, WSQ Advance Certificate in Service Leadership, WSQ Advance Certificate in Leadership and People Management (LPM)

Not Specified