SkillsFuture Singapore (SSG)

ales is not just about selling product. Like it or not half the decisions are made and people enter into buying relationships with people they like or trust. Buying decisions have become more complex with lots of options in this knowledge economy. Building sustaining relationships, managing one self and managing another party has to be mastered through a soft blend of EQ. Customer Psychology, Understanding and Responding to people on your feet, building sustaining relationships, when to give and when not to are all soft elements to success under the big umbrella of the selling process and system.

Sales has also fundamentally shifted from traditional outdoor sales to managing and working through digitally, managing virtual clients and customers. Driving marketing strategies that would work, designing the sales process and funnel flow, implementing an e-commerce system and managing them effectively.

In this course, participants will
Acquire skills in identifying soft elements in unspoken environments
Mastering the blend within the various audiences play and how to handling them during your commercial sales and digital sales process
Acquire the 5 Dimensions of Customer Profiling ® to design customer focused sales pitches, contents and adjusting selling styles in both B2B and B2C environmental setting
Map out your customer segment and your personalized key steps in handling them
Design your marketing and sales process flow
Implement a simple e-commerce system

1. 5 Dimensions of Customer Profiling ®
2. Inbound, Outbound Pitching Skills
 3. Digital Sales Operations
 4. Digital Sales Communications Management
 5. Digital Marketing
 6. Implementing and Managing an E-Commerce Process
 7. CRM

Not Specified