27-01-2020 - 31-03-2021
10-10-2020 - 30-06-2025
SkillsFuture Singapore (SSG)
Part Time
Full Time
Full Time and Part Time
This course addresses the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring one’s actions in handling diversity.
Recognise the importance of inclusiveness when working in a diverse service environment
Apply emotional intelligence when interacting with team members and customers in a diverse service environment
Demonstrate resilience when faced with challenges in a diverse service environment
Monitor own actions in handling diversity in the diverse service environment
Learners are assumed to:
1. Have an understanding of the organisation’s product and service offering
2. Have an understanding of the organization’s structure, standard operating
procedures and guidelines on customer service
3. Be able to speak, listen and read English at a proficiency level not lower than
the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace
Literacy (WPL) Level 3
Not Specified