SkillsFuture Singapore (SSG)

Participants will gain the skills and knowledge to pack and hand products to customers and arrange for deliveries if required, communicate product care requirements to customers and any follow-up actions needed on products and services

The course will cover the following areas:

• Types of after-sales service provided by stores
• Communication skills to establish customers’ service requirements
• Identification of defects or condition of service items
• Identification of aftersales service requirements for service items
• Relevant documents to verify products bought from stores
• Terms and conditions of manufacturers’ warranty and/or guarantee
• Organisational procedures relating to establishing customer after-sales service requirements
• Organisational safety and security guidelines in handling customers’ service items
• Guidelines and policies on service recovery
• Organisational procedures relating to concluding after-sales service

Not Specified